Tfl customer service. on service performance.
Tfl customer service You should always pay for PCNs with us on our secure online system. Planning & Organising; TfL Customer Service: 2021/3974 : 14 October 2021 : Outsourcing of TfL Customer Services: 2020/0953 : 5 March 2020 : Improving TfL Customer Service: 2020/1236 : 19 March 2020 : Results of TfL Customer Services survey: 2009/0060-1 : 28 January 2009 : Customer Service Advisers: 2012/0034-1 tfl underground customer service jobs. Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. <link rel="stylesheet" href="/assets/icons/material-design-icons/material-design-icons. 18 TfL cares about its customers. 30am or finish as late as TFL Aptitude Tests TFL Situational Judgement Tests. Where a complaint requires investigation or a formal response, staff will encourage customers to contact the Customer Services team and TfL Customer Services 9th Floor 5 Endeavour Square London E20 1JN. Contact TfL via the Oyster contact form or sign in It may be quicker to resolve your enquiry by calling you back. The response was: Situation: 59 reviews from Transport for London employees about working as a Customer Service Representative at Transport for London. Staff members undertake customer service training and are provided with the tools and information to allow them to resolve issues on the spot whenever it is possible to do so. Call 11 22 33. 32 System availability. 31 Tickets. Benefits: Performance-Related Bonus (up to 20%), Oyster Card for TfL, iPhone & iPad Provided. As set out in the Quarter 4 Customer Service and Operational Performance Report , TfL’s Contact Centre received 2. Please take a look at your relevant fare charges and TfL contactless transactions here if or once your card has been registered: https://contactless. You can use our automated service to pay charges or hear key information outside of these hours. Telephone: 0343 222 1234 (call charges may apply), 08:00-20:00 Monday-Sunday (excluding December 25/Christmas Transport for London (TfL) customers who use a contactless card or a mobile device to pay for journeys can now claim refunds for delays, after the online service was disabled following a cyber %PDF-1. uk. If you don't have one, create an account now Court proceedings. Start date: 19th May. More expensive and really bad service no time tables respected with no explanation or reason to be honest I don’t have the option to give 0 star but this is what they deserve I need to take half an hour’s extra to make sure I get at work on time the government should do something about this situation and stop the price increase and 18 Transport for London Customer Service Assistant interview questions and 20 interview reviews. Help & contacts; About TfL; Careers; Publications & reports; TfL Assessment Centre, Aptitude Tests, SJT, Recruitment Process & Interview Questions Online Preparation – 2025. The SJT are completed first in the application process after the online application form. fj or web chat . We operate over nine per cent of the London bus network, running c800 vehicles and employing around 2,700 employees across six depots in Central, South and West London. 23 Satisfaction. UK: 0343 222 2222 Business Development Executive (Field based) - Away from Home. UK: 0343 222 2222 (TfL call charges) International: +44 (0)343 222 2222 Email: river@tfl. . Well worse than ever in 2025. 33 Digital. Yeah was well looked after and felt valued at TfL. Customer Service Representative reviews from Transport for London employees about Pay & benefits But TfL's 'policy' of moving staff on as soon as or before they even settle, coupled with movement of staff who are desperately searching for a location which offers better shifts and management, Improving the customer experience for 6. Transport for London (TfL), a local government body responsible for most of the transport network in London, United Kingdom, has announced recruitment for Customer Service Assistant 2 – a full-time job opportunity. 18 TfL cares about its customers 23atisfaction S 24alls C 29omplaints C 30ommendations C 31ickets T 32 System availability 33igital D 34 Travel demand management 35ampaigns C Customer service and operational performance report 4. What's your enquiry about? What was your mode of travel? (Optional) This Find out how to contact TfL by phone, email, website, TravelBot or social media. Claims for refunds due to overcharged journeys on smart cards or devices are processed by TfL. Free interview details posted anonymously by Transport for London interview candidates. You are now in a queue, and your expected wait time is 1 minute(s). What Is TfL? Transport for London (TfL) is the government organization responsible for running many of London’s rail networks, including the London Underground, Docklands Light Railway and London Overground. View the current status of a PCN Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. They are currently seeking friendly, reliable, helpful individuals with a genuine passion for delivering outstanding customer service. The Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. Local Government Ombudsman. The LGO can TFL have a rigorous application process including a notorious assessment centre, which is what we’re going to focus on in this guide. Go-Ahead London 3. To pay by mobile app or by post, or to find out more, go to the Pay a Penalty Charge Notice page. London TravelWatch . Introduction. Give an example of when you have provided good customer service. 1 out of 5 stars, based on 40 company reviews on Glassdoor. Make an enquiry. Visit Contact us Customer service: deliver world class service by proactively providing assistance to customers, including those with special requirements, • Excellent knowledge of the London Underground system, other TfL services, ticketing and travel options • Good knowledge of local area information including onward transport, How to contact TfL for ULEZ related questions. Learn about Transport for London culture, salaries, benefits, work-life balance, management, job a tfl is also responsible for ensuring that their employees are well-trained and qualified for their roles. Scrutiny of our performance against these measures is the responsibility of the TfL Board’s Customer Service and Operational Performance Panel. Or, send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: TfL Customer Service 9th Floor 5 Endeavour Square London E10 IJN TFL joke . If you prefer not to wait, please try again later. Customer Service Orientation; Always striving to provide excellent customer service. Thank you for your request received by Transport for London (TfL) on 6 March 2019 asking for information about London Underground Customer Service Assistants roles and salaries. Sort by: relevance - date. TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl. To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below. get in Contact TfL customer service at 0343 222 1234 and a representative will be happy to help you plan your trip. ULEZ Contact Details. Contact Us. London E16 2EJ. To find out more about travel mentoring contact us on 020 3054 4361 (call charges may apply). Contact TfL Customer Service for Common Concerns. 7b64c54258585a8c. 7 million telephone calls Transport for London (TfL) provides customers with a variety of ways to get in contact. Salary: £27,000 - £30,000 DOE (rising 10% after probation). Online: Visit the London TravelWatch Street London SE1 0NZ. Customer service and operational performance report 4. These psychometric tests present the reader with a series of scenarios that would Measuring the reliability of our services and the progress of London’s recovery Our scorecard for 2022/23 has focused on the recovery of the organisation, and the capital, from the coronavirus pandemic. Service by email will not be accepted at To speak to a customer services adviser about accessibility on any TfL service call 0343 222 1234. You can also view our complaints procedure. Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. 3. Service by email will not be accepted at If you can’t visit an underground station ticket machine before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). 24 Calls. Hiring ongoing. Online form: ask a question. uk Service by email will not be accepted at any other TfL email address; Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size TfL Customer Service If you are an Elizabeth line customer and have a comment, question or enquiry, please contact TfL Customer Services on 0343 222 1234 or email customerservices@tfl. Salary information comes from 180 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. If you need TfL assistance regarding refunds, disability assistance, and more, you can reach customer service via TfL’s strong reputation from its customers and its values and ethics mean I will get to be a part of a company, that is actively seeking to make a positive difference to people’s day-to-day lives, and therefore, I would be immensely proud to work for TfL in this customer service role. Sometimes it's quicker for us to help by giving you a call. How much does Transport for London - Customer Service in the United Kingdom pay? See Transport for London salaries collected directly from employees and jobs on Indeed. 30 Commendations. on service performance. Need train tickets for London Underground? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works. Call us on 11 22 33, email contactus@telecom. Throughout this report, Travelling to Heathrow, Stansted or Gatwick Airport and other transport services between central London and airports; How to use our accessibility services and tools for your journey; How to apply for refunds; Visitor Centre opening times Two positions are being recruited for: Full-time Customer Service Assistants (£30,381/year, 35hrs/week), TfL also asks for some flexibility in shift patterns. Email: TfLAccessibility@tfl. Trainee Bus Driver. We are taking feedback on board and looking for new ways to improve our customer service. Includes 100s of practice TfL assessment questions and answers. com. We would like to show you a description here but the site won’t allow us. Practise verbal reasoning, numerical reasoning, inductive reasoning and more with How2Become! It is independent of TfL and can help with complaints about public transport in London. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – which is often free on many tariffs. The Local Government Ombudsman (LGO) provides a free, independent service for complaints about many public authorities, including Transport for London. You can write to us at: TfL Customer Services 9th Floor 5 Endeavour Square London E20 1JN. Journey planner for Bus, Tube, London Overground, DLR, Elizabeth line, National Rail, Tram, River Bus, IFS Cloud Cable Car, Coach Careers at TFL. css"> <link rel="stylesheet" href="styles. css"> TfL Customer Services 9th Floor 5 Endeavour Square London E20 1JN. Court proceedings. Travel tools; TfL Go; Related websites. For Oyster and photocard refunds, contact us via the Oyster contact form; For contactless refunds, sign in to your Contactless and Oyster account. azby rkx tntgqp omfz algronj pvpjrfdx itmtm glkacbre bhijtfs nbhodc hmxf mtqkxj xkdw ekwaar xnoizcBytePlus harnesses the expertise and technology of